RaceTrac FAQs

Have a question about RaceTrac? Find your answer here.

FAQs

ATM

Does RaceTrac have an ATM?

Yes, all RaceTrac locations have an ATM.

Does RaceTrac have free ATMs?

Balance inquiries via ATM are free at all RaceTrac locations. In our Louisiana and Texas regions, ATM usage is free for all users whose debit cards can be processed via the Allpoint network. In our Florida and Georgia regions, ATM usage is free for all Fifth Third Bank debit cardholders. Otherwise, there is a surcharge on cash withdrawals only. The surcharge amount will vary by store region.

The ATM took my card and I’m unable to retrieve it. How do I get it back?

When a transaction times out on an ATM, the ATM will hold the card as a safety precaution to avoid potential fraud. To retrieve your card, you will need to contact your financial institution.

The in-store ATM did not dispense my money, what can I do?

Please contact your financial institution.

How can I get a receipt for the withdraw/deposit I completed at an ATM?

You will need to contact your bank/financial institution.

Donations, Partnerships and Supplier Requests

What is Bonfire?

Bonfire is the RaceTrac Procurement Department’s e-sourcing, contract management, and vendor management portal. https://racetrac.bonfirehub.com/login

What documents are required for registration?

Your company is required to upload valid copies of your W-9 Form, Sample Invoice, and Sample Certificate of Insurance. Optional uploads include Product Catalog(s), Product Specification(s), Diversity Certificate(s), and any other supporting documents.

What happens after I register?

RaceTrac’s Procurement team will review your company’s profile to see if there are any opportunities for your company to participate in current or future RFPs/RFQs. A team member will reach out if your company’s business scope aligns with a project.

Does my company’s registration guarantee work?

While completing this process does not guarantee future opportunities with RaceTrac, it is a required step to be considered in future projects. In addition, having your company’s information in the Procurement database will provide more opportunities to be identified in future RFPs/RFQs.

Can suppliers send samples?

Only if a supplier is involved in a bid, or otherwise specifically contacted for samples. Suppliers participating in bids will receive the specification(s), location(s), and date(s) for when samples should arrive.

Who do I reach out to for registration or log in concerns?

Please reach out to support@gobonfire.com.

Where can I see a list of Requests for Proposals (RFP)to bid on?

Currently, RaceTrac does not post public RFPs. Keep checking back for updates.

What does Vendor Type mean?

Select the services and/or products offered by your company. This will help the Procurement team select the right suppliers to participate in upcoming bids.

If my company does not currently work with RaceTrac, what Certification of Insurance (CoI) should be uploaded?

You can request a sample certificate of liability insurance or proof of insurance to show you have business insurance. For a supplier currently doing business with RaceTrac, you are REQUIRED to upload your most recent CoI.

What diversity classes is RaceTrac interested in?

If one or more of the diversity classifications are selected, you will be required to upload your certification(s). If your company does not qualify for a Diversity classification, please select N/A.

Here is a list of classifications your company can select from:

Disabled Business (DBC)
Service Disabled Veterans Business (DVC)
Veteran Business (VBC)
Disadvantaged Business (DBE)
Foreign Business (FBC)
Historically Underutilized Business Zone (HUB)
Large Business (LBC)
Lesbian Gay Bisexual Transgender (LGBT)
Minority Owned Business (MBE)
8(A) Small Business (8AS)
Small Business (SBC)
Small Disadvantaged Business (SDB)
Woman Business (WBE)
Woman Owned Minority Business (WOMB)
Woman Owned Small Business (WOSBE)
N/A

Payments and Cash Back

Does RaceTrac have cash back?

No, none of our RaceTrac locations offer cash back.

Which credit cards does RaceTrac accept?

All RaceTrac locations accept Visa, Mastercard, AMEX, Discover, WEX, Voyager, Debit and EBT (EBT not accepted at RaceWay locations). At our RaceTrac Travel Centers and Extended Diesel Offer locations, we accept Comdata, EFS, FleetOne, TCH and T-Check in addition to the options listed above.

Pre-Authorization

Why does RaceTrac place a hold on guest’s accounts?

When using a credit, debit or gift card at the pump, your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.

How long does it take for a hold to be released?

This hold is usually released when the completed transaction is received by your bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.

How much can be held when a transaction is completed at the pump?

It is dependent upon your financial institution, but it can be up to $99.

If I prepay inside the RaceTrac location will there be a hold on my account?

If you do not use the entire amount that you prepaid, please allow your financial institution a couple days to release the remaining funds.

RaceTrac Debit Card

How do I start a RaceTrac Debit Card account?

We’re currently working on enhancements to our debit card program. During this time, new debit cards are not available. If you already have a debit card and need help, please contact Zipline at 1-877-403-2222 or use the Zipline Member Portal Login Page

What should I do if I've lost my card or the magnetic stripe stops working?

If you already have a debit card and need help, please contact Zipline at 1-877-403-2222 or use the Zipline Member Portal Login Page

How do I use a RaceTrac Debit Account?

Using the RaceTrac Debit Card is easy. Use it the same way you would use any other debit card at the pump. You may also use the RaceTrac Debit Card to pay for purchases in the store.

How do I receive my fuel discount?

Your 7¢ per gallon discount is instantly applied at the pump. Swipe your card, enter your Secure ID and watch the price roll back instantly. Discounts apply to fuel purchases only and will not be applied to in-store merchandise.

How can I be certain that my information is secure?

The security of your data is very important. The RaceTrac Debit Card is more secure than a credit card or writing a check. You will set up a 4 digit Secure ID (PIN) so that the card can’t be used if lost or stolen. Your enrollment data is kept safe in secured database servers. If you have enrolled in the RaceTrac Debit Card program, the data you have provided is required to verify and link your information to your RaceTrac Debit Card in order to perform transactions. All bank information and Secure IDs are encrypted as soon as your enrollment is submitted.

Is my RaceTrac Debit Card Secure ID (4 digit PIN) the same as my current debit card PIN?

No. The Secure ID that you select can be any 4-digit number you choose and does not have to be the same as your general debit card PIN. It is important to remember your Secure ID in order to use this method of payment.

How do I change my Secure ID (4 digit PIN)?

You may change your Secure ID by logging into the member website or the member link provided on the RaceTrac website . Once you log in, you will need to click on your card/mobile number, then select the “Update My PIN” option. If you forgot your current Secure ID, then click on “Forgot PIN?” and follow the directions to reset or change your Secure ID

How can I view my transaction history and update my account details/preferences?

Click here to login to your account.

Are there any limits on my payment account?

Yes, the usage limits on your account are as follows: $100 daily single limit transaction, $150 daily limit, 5 transactions per day, $500 weekly limit, 15 transactions per week

Offers & Hours

Do all RaceTrac locations offer free air?

No, not all RaceTrac locations offer free air. Please be sure to call ahead to learn more about our air offering.

what time does RaceTrac open?

Most RaceTrac locations are open 24/7 for fueling and in-store shopping. View your local store page to confirm hours.

What companies does RaceTrac own?

The RaceTrac family of brands includes RaceWay, Gulf Oil, and Potbelly.

What time does RaceTrac close?

Almost all RaceTrac gas stations are open 24/7. View your local store page to confirm open hours.

Still not finding what you are looking for? Contact us.